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Frequently Asked Questions
Please find below an alphabetically ordered list of topics relating to our most frequently asked questions. Please click on any topic to read more about the topic.
If your question is not answered, please send it to us by using our online contact form, when we'll endeavour to respond to you within 48 hours. For emergencies, please telephone us on (01604) 470168.
Catalogue
Cookies
Delivery
Image Quality
Payment
Returns Policy
Taxes & Duty
CATALOGUE
Our easy-to-use and comprehensive website is our catalogue. It is not feasible
to provide a catalogue with the image quality to compare, and the collection is
changed often so it is easier to keep up to date on our online website. Most customers
are happy to be able to print pages or products without waiting, as and when they
need them. All gowns and romper images on the site can be enlarged by clicking
on them enabling you to see or print them with all the detail.
Some internet services reduce image quality to increase transmission speed so you may find some of the images a bit "grainy". We have prepared step by step instructions for AOL users which might assist in some way. AOL users might like to see image quality for further information. If you get stuck, please get in touch and We'll do our best to help - We are getting quite practiced at dealing with customers at arms length!
Remember that we offer a satisfaction guarantee so if the outfit does not match your expectations, you can return it for a full refund, as specified on the order form. Also of course, when purchasing with VISA you have purchase protection anyway, so we hope shopping on the 'net', rather than by mail order catalogue will be comfortable for you.
COOKIES
In order for the shopping cart to work properly, cookies will need to be "enabled"
on your computer. If you find your chosen items are not displayed in the shopping
cart, check your internet standard settings.
IMAGE QUALITY - IMPORTANT
NOTE FOR AOL USERS
In our experience AOL users may have problems viewing colourful and detailed
images on many graphically enhanced web sites. The default settings can easily
be changed to allow viewing of images as they were intended. Follow the steps
for the browser you are using:
AOL's Default Browser
1. Choose "Preferences"
2. Check "Uncompressed Graphics"
3. Make sure only "Show current location," and Show destination of hyperlinks"
are the only boxes checked.
4. At the bottom of the box, click on "Advanced."
5. Uncheck "Cache Web pages and graphics locally."
6. Choose "Purge Cache."
7. Click "OK".
Internet Explorer - AOL
1. At the top of your AOL browser, click on the 'Prefs' button.
2. Go to the Web Graphics tab and uncheck the 'Use compressed graphics' box. Click
'OK'.
3. Now choose the "Advanced" tab located to the immediate left of the
"Web Graphics" tab.
4. Click "Settings."
5. Under "Check for newer versions of stored pages," check "Every
visit to the page."
6. For "Amount of disk space to use," choose "100% of drive."
7. Under "Current folder: C:\WINDOWS\Temporary Internet Files\", (this
is the default location - the path on your system may differ), click "Empty
Folder."
8. Click "OK."
We can accept payment by VISA or MASTERCARD, SWITCH and SOLO. If however you would rather pay by another method to card payment, please click here for an alternative order form.
PAYMENT & EXCHANGE
RATE CONDITIONS
Your order will be charged in £ Sterling and charged to your card at the
exchange rate your credit card company has in effect at time of clearing. For
an accurate price at today's exchange rate use The
Universal Currency Converter™.
If for any reason you are unhappy with your order, return it unworn (within 10 days) in its original condition and packaging for a full goods refund. Please ensure all labels and seals are left intact on the items. Note shipping is not included in this refund guarantee. After 10 days, the level of refund may be reduced. After 30 days all orders are final, and refunds not applicable.
The 10 days mentioned is time with you - i.e. it needs to be postmarked within 10 days. You do not need to make sure we receive it back within 10 days - we know that shipping from around the world can take time. Detailed return instructions (to ensure a trouble free return through British Customs) is included with each package. However, you are welcome to have a copy emailed you before you choose to buy from us if you wish.
Sales within the UK & European Union (EU)
Children's clothes are zero rated for VAT but some gifts attract 'Value Added
Tax' (VAT) at the standard rate (currently 17.5%). For all orders dispatched to
addresses within the EU, Value Added Tax (VAT) at 17.5%, will be added as required,
even if you order from outside the EU.
Sales to the rest of the world
Sunday Best will apply NO taxes to your order. Whether or not you will be liable
to pay tax or duties on delivery will depend upon your country's rules in this
regard. The courier may ask for these payments on behalf of your national or regional
authorities, on or before delivery. Sunday Best has NO control over these charges.
For information regarding import duties or taxes, please consult your regional/national
authority.
